Our Agents are highly trained, experienced, and the best in the business. They understand the importance of safety, timeliness, and efficiency. They are trained and compensated to achieve excellence in each of these categories.

The key to success in business is maintaining a high level of customer satisfaction and loyalty. We believe the only way to achieve that is to have satisfied and loyal employees. Feel free to contact any of our references to learn how PTS has served them.

Our Customer Service Team is...

Sales and Customer Service

The Customer Service department is responsible for taking orders and verifying that the information is received. In addition, they communicate any issues that may develop with a prisoner to the customer. Special Needs staff help communicate and oversee any medical issues that arise while a prisoner is in our network.

Operations Team


Trip Managers provide around the clock oversight and support to PTS agents on the road. They ensure that pick-up, housing and destination facilities receive the appropriate notice of arrivals and activities. PTS employees are available 24 hours a day, 7 days a week, and 365 days a year to customers with any questions regarding prisoner tracking. Additional office staff supports these functions and the day-to-day operations of the company.