The key to success in business is maintaining a high level of customer satisfaction and loyalty. We believe the best way to achieve that is to have both satisfied customers and employees, both of which are the cornerstone to our success.

Our Customer Service Team
Our Customer Service department is responsible for taking orders and verifying that accurate information is received. In addition, they communicate any issues that may develop with a prisoner to the customer. Special Needs staff help communicate and oversee any medical issues that arise while a prisoner is in our network.

Our Client Relationships
Trip Managers provide around the clock oversight and support to PTS agents on the road. They ensure that pick-up, housing and destination facilities receive the appropriate notice of arrivals and activities. PTS employees are available 24 hours a day, 7 days a week, and 365 days a year to customers with any questions regarding prisoner tracking. Additional office staff supports these functions and the day-to-day operations of the company.

Our Agents are highly trained, experienced, and the best in the business. They understand the importance of safety, timeliness, and efficiency. They are trained and compensated to achieve excellence in each of these categories.

Who We Serve:

State Departments of Correction
Prosecutor's Offices
Sheriff's Offices
Probation and Parole Agencies
Police Departments
Public Defenders
Federal Law Enforcement Agencies
Juvenile Justice Agencies

PTS maintains hundreds of client relationships with agencies, including:

State Departments of Correction
Sate and County Probation and Parole
Sheriff’s Offices
District/Prosecuting Attorney’s Offices
Public Defenders
Child Support Enforcement Agencies
Police Departments
Juvenile Justice Agencies